STORE POLICIES

TRY OUR E-BIKES

If you like to try our E-bikes before purchasing, you can do so!

Rent the E-bike you would like to test for up to one hour on our website. If you decide to purchase the same or similar model, we will credit the total rental price of that E-bike to the sales price of the brand-new E-bike you'll like to purchase. This special trial offer is available within the next 14 days after the rental. 

STOCK UPDATES

What happens if the bike you want is out of stock on your website? 

No worries, we restock our inventory based on market availability. Just sign up at the bottom of this page for our stock updates list, and we will email you for a chance to pre-order your favorite model. 

IN-STORE PICKUP 

Most orders will be ready within one business day.

 

Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly.

 

We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

At the moment that we turn over your purchase, it's required to present a photo Id (same as the name of purchase order), show the same credit card that it was purchase with, and receipt of purchase.

DELIVERY

 

During purchase, you will have the option to choose to pick up your item or to be delivered.

Local Delivery

After your purchase, we will be contacting you to coordinate the delivery date. Item(s) will be sent within 1-3 business days (under normal circumstances). At the moment of delivery, there must be someone designated to receive the item at the location, as a signature will be collected as proof. Delivery fee charges will depend on location, please contact us for pricing.

Free delivery apply only for areas such as: San Juan, Bayamón, Carolina, Trujillo Alto, Guaynabo, Caguas, Dorado, Cataño, Toa Baja, and Toa Alta.

At the moment that we turn over your purchase, it's required to present a photo Id (same as the name of purchase order), show the same credit card that it was purchase with, and receipt of purchase.

All of our E-bikes are fully assembled, tuned, tested, and ready to go! For any questions please contact us. 

SERVICE DEPARTMENT

We are proud to offer a 30-day limited warranty on our repair labor on shop-quality bikes and a one full year limited maintenance warranty (wear and tear parts do not apply).

 

Some services may be exempt. Labor fees are non-refundable

 

Due to limited storage space, repaired bikes need to be picked up within 15 days or a 10% storage fee.

Within 7 days of purchase please stop by our Rental Center in Condado for a free maintenance check-up by appointment by calling 787-366-0886.

WARRANTIES

We offer a one-year FREE full warranty Tune-up and Maintenance service on all of our bikes.

This includes: 

  • Verify Tire Pressure

  • Clean/ Lube Chain

  • Adjust Brakes

  • Check Electronics

  • Tune Shifting

  • Minor Wheel Truing

  • Check Tires for Wear

  • Tighten Seat

  • Derailleur Adjustments

  • Inspect, Clean, and Lubricate Drivetrain

  • True Wheels

  • Tighten Cranks

 

The warranty DOES NOT cover inner tubes, tires and water damage to electrical/electronic components. 

Also:

 

We will objectively evaluate warranty issues and contact the manufacturer on your behalf. It is up to the manufacturer to honor their warranty, we will be assisting you within the process by providing them the information they require.

 

Manufacturer warranties generally only apply to normal use. Any abuse or crash damage is generally not covered.

 

In most cases, other than bicycles, we’ll replace the item on the spot if we believe the item to be defective and we’ll contact the manufacturer later so you don’t have to wait on them.